Here's How We Help Service & Support Service Centres

Meeting Customer Needs & More!

Dealer Network

Harsh have a nationwide network of dealers, giving local back up when and where you need it most. Harsh dealers have been chosen and trained to give the best possible quality after-sales service available. Backed up by our fleet of fully equipped service vehicles on call 24-hours a day our service network covers all of the UK.

Harsh carry a full inventory of parts and offer next day delivery guaranteed on any order placed before 4pm. This prevents vehicles from being off the road and reduces the headache that can be caused by vehicle downtime.

Warranty

• A realistic, practical warranty keeps your truck working
• A 1- year standard warranty with all products.
• Extended warranty options available. Up to 5 Years
• Fixed operating costs are available through our own repair and maintenance contract schemes ensuring protection against unscheduled downtime and repair costs.

Comprehensive Customer Service

Providing quality service is at the heart of Harsh. We realise the personal touch is what matters and as we grow it is one area we will not compromise.

Having one point of contact makes life easy, giving customers a special one-to-one service. That’s why we set up our Customer Operation and support Team. Each team member is responsible for providing “their” customers with total support from providing information prior to purchase, through the sales process and on to providing full after-sales support. Totally committed to our customers and working closely with the resources and expertise to provide you with the answer you require, quickly and efficiently without being passed from person to person.

In addition to our Operation and Support Team, our Customer Care Manager proactively contacts customers to receive regular feedback, (all issues and comments received are considered) to enable us to move further forward in promoting an ever increasing level of service to YOU!